We provide re-delivery services from Ukraine to Australia. Our focus is giving Ukrainians in Australia the ability to order from Ukrainian stores which have limited international shipping options. You can read more about how to order with us on the "How To Order" page.

Terms & Conditions can be found here.

The general process for ordering with ukimart® works like this:

1. Choose your items – Select what you’d like to order (e.g., clothing, food, personal items). Keep in mind the restrictions for international parcel delivery.

2. Submit the Order Request Form – Fill it out with accurate item details (weight, dimensions, etc.).

3. Staff review – The ukimart team checks if your items are allowed for international shipping.

4. Receive & accept the price quote – You’ll get a cost estimate by email. Accept it to proceed.

5. Make payment – Pay via bank transfer and upload proof of payment.

6. Send items to your agent – Order from a Ukrainian marketplace or have your contacts in Ukraine ship items to your assigned agent.

7. ukimart takes over – Your agent receives the parcel and ukimart handles delivery to Australia.

8. Book pick-up (if needed) – If you chose warehouse collection in Sydney, schedule a pick-up time.

9. Collect your order – Either pick it up at the warehouse or receive it at your doorstep via AusPost®.

⚠️ Important limits:

• Max weight of your order: 29.5 kg.

• Max volume of your order: 117,649 cm³.

Here are some examples of the items that ukimart doesn't take for delivery due to legal requirements, as well as shipping agents' requirements:

1. Goods prohibited for transportation — any international express shipment or part thereof containing items whose transportation, handling, or export is prohibited or restricted by any law, regulation, convention, or ruling of the country of origin, transit, or destination.

2. Food products — substances or items (unprocessed, partially processed, or processed) intended for human consumption.

3. Medicines and pharmaceuticals — substances or mixtures of natural, synthetic, or biotechnological origin used for contraception, prevention, diagnosis, or treatment of diseases, or to modify bodily functions; includes vitamins and dietary supplements (BAAs).

4. Alcohol-containing perfumes, cosmetics, and flammable aerosols — such as deodorants, sprays, nail gels, etc.

5. Excise goods, including alcohol, beer, tobacco products, tobacco-containing heating products (HEETS), and liquid mixtures for electronic cigarettes (with or without nicotine).

6. Cash, currency, precious metals, gemstones, jewelry, and securities — e.g., gold, silver, platinum group metals, diamonds, rubies, pearls, amber, shares, bonds, promissory notes, checks, certificates, etc.

7. Antiques and cultural valuables — items over 100 years old, artworks of original creation, rare medals, or items classified as cultural heritage.

8. Military and dual-use goods, including special technical means for covert information gathering — e.g., listening devices, radio-shielding materials, encrypted telecom systems, GPS trackers, night-vision or thermal imaging equipment.

9. Weapons of all types — including hunting, sporting, pneumatic, cold steel, and replica weapons, as well as ammunition, parts, and accessories (e.g., knives, batons, cartridges, electric shock devices, etc.).

10. Explosives and detonating materials — TNT, gunpowder, detonators, fireworks, signal rockets, pyrotechnics, and similar items.

11. Live animals and plants, furs, skins, taxidermy, ivory, and items made from them.

12. Pornographic materials, counterfeit, and falsified goods.

13. Narcotics, psychotropic substances, analogues, and precursors, including cannabis in any form or purpose.

14. Human remains, organs, tissues, ashes, biological samples (blood, urine, DNA tests, etc.).

15. Unlabeled containers holding liquids, powders, or substances of unknown composition or purpose.

16. Seeds and planting material, including those from countries where quarantine organisms are present (e.g., infected plants, soil, weeds).

17. Personal belongings when the sender and recipient are the same individual.

18. Flammable liquids and solids, and substances prone to spontaneous combustion — such as gasoline, kerosene, acetone, solvents, paints, adhesives, and other volatile materials.

19. Toxic and hazardous substances — including poisons (strychnine, mercury, cyanides, antifreeze, formalin, etc.).

20. Corrosive and caustic materials — e.g., acids (sulfuric, nitric), alkalis, chlorine bleach, and chemical paint removers.

21. Radioactive and infectious substances — including isotopes, gamma detectors, microorganisms, pathogens, vaccines, medical or biological waste.

22. Used personal items (dirty clothing, footwear) and used automotive or aircraft parts.

23. Ukrainian vehicle registration plates.

24. Poaching equipment — such as electric fishing devices, monofilament nets, traps, etc.

25. Metals, scrap metal, and unprocessed timber — including metal shavings, alloys, and metallurgical waste.

26. Shipments to foreign courts, banks, enforcement agencies, PO boxes, or third-party postal services.

27. Data carriers with restricted access — such as password-protected disks or flash drives.

28. Used vehicle tires and rubber components.

29. Compressed and liquefied gases — propane, butane, oxygen, refrigerants, aerosol containers, fire extinguishers, etc.

30. Soil samples.

31. Prepared animal feed.

32. Unmarked printed circuit boards and homemade electronics.

33. Other dangerous goods, including fertilizers, dry ice, asbestos, vinegar, magnets, combustion engines, power banks, lithium or metal batteries (over 100 Wh, or not integrated in equipment), hoverboards, airbags, chainsaws, and any equipment containing refrigerant gases or fluids.

NOTE:

1. The above list can be edited at any time.

2. The list of forbidden items above might not be updated as it completely relies on the restrictions of our delivery partners (Nova Post Global & AusPost).

3. To view an updated list of restricted items of our partner (Nova Post Global), visit this webpage.

An order request is your future at the stage of verification. Order requests get approved or declined by our staff.

An order is the order request at the approved stage. When your order request gets approved, and you accept the price quote for it, it will automatically move from the order requests page, to your orders page.

Delivery tiem frames for your orders depend on many aspects, such as your final delivery method choice, international postage time frames, etc. Please refer to the delivery time frames table below for approximate delivery times.

*These delivery frames are an approximation only. Delivery times can change depending on our third-party delivery partners' service execution time frames.

'Organising item delivery' in context of ordering with ukimart links to the item delivery organising process for one of your orders.

If you get to the stage of having to organise item delivery (that is after you pay for your order), the following is expected:

1. You are expected to initiate the delivery of your items to your agent in Ukraine. This means, if you were planning on getting your items from a Ukrainian shop, you are to place an order with that store, specifying the agent details for your order*. Otherwise, if it is an individual (your family member, relative, friend, etc.) holding your items in Ukraine, grant them the details of your assigned agent* and ask them to send your items to your agent using the given information. NOTE: Your items can only be sent to your assigned agent using the "Nova Poshta" postal carrier. Our assigned agents will not accept any items sent using any other postal carrier (eg. Ukrposhta).

2. After having the tracking numbers for the parcels in which your item or items are travelling in, you have to upload them on the order details page. NOTE: When uploading tracking numbers, make sure that you enter the correct tracking number for each item. Entering the wrong tracking number for any of the items can cause major delays.

*The assigned agent details are simply the name, phone number, and the delivery post office details of the person that will receive your parcel in Ukraine. Check out this tutorial on where to find the details of your assigned agent.

An 'assigned delivery agent' (or simply 'assigned agent' or 'agent') is a member of the ukimart team, which is located in Ukraine, and helps ukimart process order. Our delivery agents in Ukraine are responsible for receiving the items ordered by you to their address, where afterwards, also processing your items, and forwarding them to our Australian warehouse in large shipments. Once you create and order and pay for it, you are automatically assigned one of our delivery agents, which will be receiving your items in Ukraine.